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To meet the challenges of the advanced technology, its imperative to hire technically sound personnel who can offer cost-effective solutions to the customers. Advanced Call Centres possesses the capability to provide customer technical support of client's products and service support requirement and provide end-to-end solutions to the entire spectrum. The end user can access these services via a multitude of channels and we will take care of the problem until the final resolution. |
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We offer customer support services, operating in typical market segments that include: |
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OEM customers: Round-the-clock technical support and problem resolution. |
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Computer hardware, software, peripherals and Internet infrastructure manufacturing companies: These include installation and product support, up & running support, troubleshooting and Usage support. |
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Service Providers (Internet Service Providers-ISPs, Telecom Service Providers-TSPs, Integrated Communications Providers -ICPs): Examples of this service include customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware. |
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Major Technical support Services: |
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Application Software Support (MS-Office, Outlook, Suite Spot, Internet Explorer and software in this category) |
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Operating System Support (Windows, Unix, AS 400) |
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Hardware Troubleshooting (PC, Printers, Fax) including OS recovery |
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Peripheral Support (Scanners, External Drives, Modems etc) |
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Dispatching new products, replacements and arranging for onsite assistance |
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Email/Chat Support (troubleshooting over email/chat) |
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Network User Management/support. |
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