Inbound Services
- Customer / Complaint handling services
- Technical helpdesk support
- Billing & financial services
- Order taking
- Sales, up-selling, cross-selling, Off-the-page sales
- Customer retention
- Information and enquires
- Recruitment & telephone screening
- Reservations handling
- Updating records
- Enquires based services
Business Process Outsourcing
- Data and order entry
- Transcription and proof reading
- HR services
- Back office processes
- Record and data management
- Email handling
- SMS & Chat support
- Accountancy and book-keeping services
- Office and telephone answering services
Professional Services
- Feasibility studies
- Business case modelling
- Organisational change management
- Piloting & testing
- HR management process
- Customer satisfaction measurement & management
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Outbound Services
- Telemarketing
- Selling additional products & services to existing customer base
- Lead generation
- Appointment setting
- Mobilisation and despatch of support services
- Collections
- Market research and consumer surveys
- Data cleaning & collection
- Mystery Shopping
- Welcome calling
- Customer relations & retention programmes
Technical Solutions
- Tailored technical solutions built around client business
- Management Reporting capabilities
- ACD, IVR, CTI, CRM, Workflow management, ASP hosting
- Call monitoring and recording solutions
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