We speak your language and we are nearby

We are able to support our clients with English, German, Russian, Czech and Polish speaking agents instantly. We can also recruit and train agents for other languages within 5 weeks. Although each agent has fluent knowledge of language, one still takes part in training where he or she is thought corrective phonetics and professional vocabulary used in certain industry. Our trainers and coaches are experienced professionals of linguistics and phonetics.

For our multilingual projects we recruit university graduates with M.A. degrees, often in linguistic and philological areas. The quality of agent's written and spoken language is of the highest standard. Among our agents there are many who lived several years abroad either studying or working. Therefore agents have great understanding of the cultural and customer context of a certain country. Additionally, Poland unlike India, China or The Philippines has similar commercial culture with Western Europe.

Most of our agents have experience on long term projects that required customer service competencies. All of them are highly qualified employees with excellent communication and up-sell skills, which include ability to control and direct conversation, effective listening and flexibility in resolving customer issues within agreed parameters. They have at least 6 months experience in working on different projects

ACC Call Centres 1 and 2 is also an agent of temporary employment workforce sending highly qualified call centre agents to the United Kingdom.

As a nearshore/offshore call centre Call Centre ACC Poland offers solutions which significantly reduce operational costs without quality compromise.