The backbone of the call centre infrastructure is an Alcatel Telecom Call Centre solution with integrated supervision facilities. Through the ACD, calls are routed to the advisor groups assigned to handle specific projects. The ACD can simultaneously track and manage activities of up to 500 active agents, monitoring their performance and activity levels.
Voice recording capabilities are an inherent part of the technological backbone.
ACC Dial-it’s information management strategy focuses on harnessing the power of modern ICTs in use primarily at tactical and operational levels. These are designed to add value by improving efficiency and effective delivery of service. Our telecommunications infrastructure is backed by broadband connectivity which ensures that our advisors are on-line 24x7 and are able to access corporate websites to interact with IP applications and also provide your customers with internetbased information.
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