HUMAN RESOURCE MANAGEMENT

Dial-it is a service operation where people are the key resource. Human Resource strategies that have been adopted ensure that employees perform in a customer-focused manner. This is fundamental in a service operation where the level of service provided ultimately reflects on customers’ perceptions of the quality of service provided by our Company.

The call centre operates in an environment of continuous learning. Skills gaps for new projects are continuously identified and training is undertaken to develop staff to acquire these critical skills and core competences. Training is primarily undertaken onthe- job where “action learning” presents staff with opportunities to develop key skills that need to be improved over time.