TESTIMONIALS

“Opening another Call Centre was always going to be a tough challenge. The industry remained as competitive as ever, so our business needed to find an organisation who could partner with us and make the challenge of setting up outside of the UK as painless as possible.

ACC Dial-it proved to be the perfect organisation to work with, understanding the requirements and the size of the project. Their Project and Management teams were flexible and responsive, working with the tight timescales and pressures that are inherent in the Outsourcing world. With advanced technologies already in place, we were delighted to find an extremely competent workforce at our disposal and continue to expand our services after a seamless integration.”

Darren Searle, Chief Operating Officer, Controlled Thought Ltd.

“We have always been more than satisfied with the helpful, friendly and efficient service provided by ACC Dial-it Call Centre for our Directory Enquiries calls. It is important for us to have a Directory Enquiries service that is both prompt and reliable, and happily ACC Dial-it consistently provides such a service. There are companies whose sole interest is dealing with the calls as quickly as possible and quality of service is the first thing to suffer, but we know that we will get quality from ACC Dial-it Call Centre.”

Wayne Biggin, South Yorkshire Police Authority.

“Transferring our Call Centre activities to a different country and establishing a new working relationship was a daunting task. The management and staff at ACC Dial-it made it happen. Today we look back at our decision and are pleased with the results.”

Nick Midgley, Director of Operations, Redcats (UK) plc.

“Our front line communication with our diverse Home Shopping Clientele is a very important factor in our customer service ‘love affair’ with our client base.”

Paul Stoner, Managing Director of Malta’s Largest Multi-Channel retailer, The Catalogue Company Limited.