Market Intelligence

Database Selling

Direct Mail Follow-up

Lead Generation / Qualification /
  Management

Seminar Population

Product Promotion

Debt Collection

Appointment Scheduling

Decision Maker Contacts

Up Sell/Cross Sell Campaigns

Surveys

Customer Satisfaction

The outbound call centres offer information and literature fulfillment services for businesses.

The Concept

If the client is in the business of selling products, the outsourced call centres handle jobs right from taking order to processing the credit card and to its fulfillment and shipping. The Customer Service Representatives (CSRs) are fully trained to offer sales and inventory reports to help the clients track their effective businesses.

The service can be customized to fulfill the client needs. The call centres also specialize in offering additional services such as catalog, brochure and information packet fulfillment. These information fulfillment services are offered direct to the caller via mail, fax, or email. The fulfillment services to the caller can be personalized with customized letters using the information taken during the call.

In cases of clients having large number of products or more complex fulfillment requirements, the call centres use their efficient relationships with several fulfillment centres or can even work closely with any centre as selected by the client.