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Globally, the market for human resource business process outsourcing (HR BPO) services is still immature and fragmented, with country markets still largely served by local HR service providers. However, most segments are experiencing dramatic evolution in their service offerings and the manner in which these offerings are delivered and Advanced Call Centres has come up as an outstanding BPO service provider in this field. |
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We specialize in providing professional human resources functions to all the organizations that have a tight budget and hence, a full-time, in-house HR department is often out of reach for them. We support organizations and their HR departments in the acquisition, deployment, management and development of human talent. |
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Gamut of Activities |
The HR function is made up of a series of integrated value chains, such as payroll, benefits administration, staffing, and learning and development. We, at Advanced Call Centres offer a combination of consulting services, processing services, and management and administrative support along the continuum of HR value chains. |
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We provide a comprehensive suite of Human Resource processing services, ranging from payroll outsourcing services to benefits administration to HR Outsourcing, hiring, recruitment and training. The recruiting services include a common-sense approach to hire candidates and promote the company while helping employee retention and allowing clients to pay only for the services they receive. |
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HUMAN RESOURCE SERVICES |
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Payroll services |
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Receipt and analysis of payroll data |
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Reporting and payment of payroll taxes |
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Issuing payments (via check or electronic payment) and reports to employees |
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Issuing payments to third parties (for example, employee IRAs) and reporting of data to end user. |
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Benefits administration |
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Distribution of healthcare and retirement plan information |
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Managing eligibility |
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Answering questions regarding coverage |
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Leave tracking |
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Maintaining retirement earning histories, enrollments, retirement or vested rights estimates, and benefits termination administration |
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Personnel administration |
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Employee relations |
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Employee life cycle |
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Employee communication |
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Bringing new hires on board |
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Relocation and expatriation administration |
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Labor management and local compliance issues (such as working time directive) |
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Hiring and Recruitment |
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Hiring need identification |
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Job profiling and specifications |
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Selection process administration |
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Compensation processing |
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Reference checks |
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New joinee induction |
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Education and Training |
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Training needs identification |
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Training administration |
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Specialized training requirements |
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