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Own operations |
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Inbound - for a UK Marketing Company (owns Call centre in UK) |
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Customer service -Claim Information Centre |
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2 shift operations; 20persons/shift |
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In response to Advertisement/Mailer/SMS, interested Customer call in to get information for claiming Free vouchers for HIGH Street brands in Retail or Telecom space. |
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Inbound - for a Canadian Wireless Telco company |
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Customer service; Involves verifying the payment, type of connection and checking the connection |
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2 shift operations; 3 persons/ shift |
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Outbound - for a Australian Business Outsourcing Company |
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Lead generation /Directory updation |
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1 shift operations; 10 persons/ shift |
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Partnership |
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Blended - Collection company (USA) |
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Debt collections |
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B2C |
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Manpower provisioning and Tech & Infra Support by Our Gurgaon Call Centre |
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50 people |
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Outbound - very large corporate gift marketing company (UK) |
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B2B |
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28 persons |
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Customer acquisition; both new and existing |
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Manpower provisioning and Tech & Infra Support by Our Gurgaon Call Centre |
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Outbound - Wireless TELCO Companies (UK) |
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Customer Acquisition |
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Customer acquisition campaigns, nationwide |
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New customers only 30 persons |
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B2C |
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Tech and Infra Support by Our Gurgaon Call Centre |
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Outbound - a renowned Directory service (UK) |
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Data generation |
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Directory update |
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B2B |
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40 persons |
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Tech and Infra Support by Our Gurgaon Call Centre |
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Outbound - a finance company (USA) |
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B2C |
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Mortgage Lead generation and Debt consolidation |
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40 persons |
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Outbound - Telco Company (Australia) |
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Customer Acquisition |
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B2C/B2B |
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Customer acquisition by conversion of existing customers to the new service |
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14 persons |
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Past Experience |
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Inbound - Cable Internet Company (USA) |
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Customer Service |
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B2C/B2B |
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Tier 1 customer support that covered checking the customer connection |
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100 persons, 2 months |
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Outbound - a reputed Market Research company (USA) |
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B2C |
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Market research |
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20 persons |
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Outbound - Wireless TELCO Companies (UK) |
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Customer Acquisition |
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Customer acquisition campaigns, nationwide. New customers only |
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90 persons |
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Data Provisioning - Cable Internet Company (USA) |
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Data Updating of customer database once a customer is acquired by the company |
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Usage of multiple databases to ensure data integrity. Technology used was internet through a secure server. |
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75 persons, 2 months |
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Outbound - Wireless TELCO Companies (UK) |
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Customer Acquisition |
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Customer acquisition campaigns, nationwide. New customers only |
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90 persons |
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B2C |
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Inbound - Cable Internet Company (USA) |
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Customer Service |
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B2B and B2C |
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Tier 1 customer support that covered checking the customer connection. |
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100 persons, 2 months |
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Outbound - Wireless TELCO Companies (USA) |
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Customer Acquisition |
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Customer acquisition campaigns, nationwide. New customers only |
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90 persons, ongoing |
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B2C |
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Inbound - Travel Company (USA) |
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Customer Acquisition |
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Customer acquisition on response to advertisement |
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Outbound - a finance company (UK) |
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B2C |
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Mortgage Lead generation |
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30persons |
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