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Clients |
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UK Based Telcom provider Company |
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Outbound B2B Sales |
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Customer acquisition by conversion of existing customers to the new service. |
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1 shift operations |
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12 people |
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 |
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UK Based Marketing Company |
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Inbound |
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Customer service -Claim Information Center |
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2 shift operations |
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20persons/shift |
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In response to Advertisement/Mailer/SMS, interested Customer call in to get information for claiming Free vouchers for HIGH Street brands in Retail or Telecom space. |
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Canadian Wireless Telco company |
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Inbound |
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Customer service |
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Involves verifying the payment, type of connection and checking the connection |
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2 shift operations |
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3 persons/ shift |
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Australian Business Outsourcing Company |
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Outbound |
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Lead generation /Directory updation |
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1 shift operations |
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10 persons/ shift |
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USA Based Collection company |
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Debt collections |
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B2C |
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Manpower provisioning and Tech & Infra Support by Our Gurgaon Call Centre |
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50 people |
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UK Based corporate gift marketing company |
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Outbound |
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B2B |
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28 persons |
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Customer acquisition |
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both new and existing |
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Manpower provisioning and Tech & Infra Support by Our Gurgaon Call Centre |
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UK Based Wireless TELCO Company |
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Customer Acquisition |
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Customer acquisition campaigns, nationwide. New customers only |
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30persons |
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B2C |
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Tech and Infra Support by Our Gugaon Call Centre |
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USA Based Wireless TELCO Company |
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Outbound |
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Customer Acquisition |
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Customer acquisition campaigns, nationwide. New customers only |
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30persons |
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B2C |
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Manpower provisioning and Tech and Infra Support by Our Gurgaon Call Centre |
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UK Based renowned Directory service |
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Outbound |
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Data generation |
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Directory update |
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B2B |
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40 persons |
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Tech & Infra Support by Our Gurgaon Call Centre |
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USA Based finance Company |
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Outbound |
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B2C |
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Mortgage Lead generation and Debt consolidation |
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40persons |
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Telco Company (Australia) |
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Outbound |
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Customer Acquisition |
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B2C/B2B |
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Customer acquisition by conversion of existing customers to the new service. |
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14 persons |
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USA Based Cable Internet Company |
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Customer Service |
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B2B and B2C |
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Tier 1 customer support that covered checking the customer connection. |
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100 persons |
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2 months |
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Process involved verifying the payment, type of connection and checking the connection. In cases escalating to the next level of customer support. |
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USA Based Market Research company |
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B2C |
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Market research |
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20 persons |
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UK Based Wireless TELCO Company |
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Customer Acquisition |
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Customer acquisition campaigns, nationwide. New customers only |
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90 persons |
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USA Based Cable Internet Company |
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Data Updating of customer database once a customer is acquired by the company. |
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Usage of multiple databases to ensure data integrity. Technology used was internet through a secure server. |
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75 persons |
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2 months |
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UK Based Wireless TELCO Company |
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Outbound |
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Customer Acquisition |
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Customer acquisition campaigns, nationwide. New customers only |
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90 persons |
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B2C |
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USA Based Cable Internet Company |
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Inbound |
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Customer Service |
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B2B and B2C |
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100 persons |
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2 months |
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Tier 1 customer support that covered checking the customer connection. Process involved verifying the payment, type of connection and checking the connection. In cases escalating to the next level of customer support. |
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USA Based Wireless TELCO Company |
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Customer Acquisition |
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Customer acquisition campaigns, nationwide. New customers only |
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90 persons |
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ongoing |
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B2C |
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USA Based Travel Company |
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Inbound |
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Customer Acquisition |
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CCustomer acquisition on response to advertisement |
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UK Based finance company |
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Outbound |
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B2C |
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Mortgage Lead generation |
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30persons |
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