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In the highly competitive environment, the companies that are outsourcing resource intensive administrative functions stand to gain substantially in the present business scenario. Since success is dependent on smooth functioning of administration tasks, more and more companies are resorting to outsourcing them, saving valuable time spent on administrative activities and also major financial allocations. |
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At Advanced Call Centres, we have a trained staff with wide experience in a range of administration processes, to ensure that the implementation is accurate, speedy and cost effective. We are the right choice when it comes to successfully deliver administrative business ranging from agency administration to HR administration to new business with a focus on reducing the escalating costs associated with general administration. |
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In order to improve the range of choices for employees and significantly reduce turn-around- time for the client's administration department, we provide innovative BPO administrative solutions in accordance with the corprate goals of companies. |
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Agency Administration |
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Contracting |
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License Issuance, Related Correspondence, Renewals/Terminations |
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Commissions Accounting, Pay-Off & Debt Management |
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New Business |
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Pre-screening / reviewing of applications |
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Application of initial premium to contract accounts |
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Correspondence to transferring companies requesting for funds |
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Writing and assembling of contracts |
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Document Issuance |
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Processing of refunds |
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Inform Administration |
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Master Updating - Title, Address etc. |
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Payment Processing |
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Loan Adjustments |
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Day end Balancing |
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Withdrawals |
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Statement Generation |
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Correspondence |
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Adjustment and Transfers |
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HR Administration |
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Record Keeping |
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Capturing Life Event Changes |
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Time Sheet Consolidation & Input |
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Leave Data Capture |
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Regulatory Reporting |
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Hiring Administration |
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Administration of Training Records |
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Capture & Maintenance of Performance Appraisal Data |
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Employee Self Service |
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Manage E-Mail Response to Employee Queries |
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E-Mail based Services for Master Data Changes like Enrolment, W2 Changes, Employee Master Changes |
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Voice Response to Employee Queries |
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Benefits Administration |
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Enrolment & Eligibility Administration |
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Claims Processing |
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Premium Reconciliation |
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Retirement Benefits Administration |
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Employee Master Capture/Maintenance |
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Record Keeping |
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Regulatory Reporting |
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