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Q. How much does it cost? |
Our pricing is simple and open - No hidden costs. Data Capture/Cleaning/Profiling - depends on the number of fields captured and the DMC level. Market Research - depends on the number of questions to be asked and the DMC level. Appointment Setting/Lead Generation - depends on the level of contact made. On an average we aim to save our clients 40% on UK costs endeavouring to reach as many decision makers as possible laying more emphasis on quality than quantity. |
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Q. How big are you? |
Advanced Call Centres is big enough to provide a completely professional service, 24 hours a day, 365 days a year yet small enough to be flexible and customise our services to meet your specific requirements. There is no restriction to the no of seats that you can hire from us. To start with you can have 1-2 seats for a minimum of 40 hours per month. |
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Q. What service levels do you provide? |
The service level that we work to is driven by client requirements and the expectations of our customers. |
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Q. Is your Call Centre open 24/7? |
Yes, our call Centre is operational 24 hours a day, 7 days a week, with security. |
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Q. What are the main benefits of outsourcing? |
To start with, there is no large capital investment risk, which so few companies are willing to take at the moment. Outsourcing all or part of your call Centre activity gives you access to skills and resources you don't necessarily have within your own business. |
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Q. Does Advanced Call Centres provide short-term seasonal overflow? |
Yes, we can provide short term/seasonal campaigns. Alternatively, we can provide a full service overflow. |
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Q. What is your time frame for set up? |
There is no additional set up charge for campaigns. The time frame is given below:
01-05 agents 10 working days
06-10 agents 15 working days
10+ agents 30 working days |
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Q. What is your scalability? |
Upto 100 seats in 6 months. This can be achieved only on a phased build plan after successful completion of a pilot and on long term commitments from clients. |
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Q. How do you manage quality in your Centre? |
We have a 10 man quality department with a manager, quality analysts and verification officers who monitor each and every call.
Random samples of these recordings will be sent to the client on a daily basis along with the reporting ensuring high standards of accountability. |
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