Order Processing

Catalog Orders

Consumer Response

Customer Service

Dealer Locators

Toll Free Response

Help Desk

Direct Mail Response

Print Media Response

Website Response

Seminar Registration

Answering Service

Inquiry Handling

Email Management

Product Technical Information

Interactive Voice Response

Sales Lead Qualification

Technical Support

The inbound call centres assist in matching the direct response requirements of clients with a goal to ensure the maximum return on investment.

The Concept

The Customer Service Representatives (CSRs) are trained to represent the customers articulately, credibly and in ways that produce results at the highest levels. Positioned to handle a wide range of small to medium size programs, 24 hours a day, 7 days a week, the inbound call centres offer effective direct TV response to the customers satisfaction.

Direct TV response can be effectively utilized to:

The exposure generated by infomercials and TV creates high levels of product awareness that retailers are eager to exploit. The qualified professionals are trained to manage and build a valuable, lifelong customer base with an end result of overall increased productivity of the organization.