Advanced Call Centres

Market Intelligence

Database Selling

Direct Mail Follow-up

Lead Generation / Qualification /
Management

Seminar Population

Product Promotion

Debt Collection

Info & Literature Fulfillment

Appointment Scheduling

Decision Maker Contacts

Up Sell/Cross Sell Campaigns

Surveys

Customer Satisfaction

Database selling allows for an organization to use customer behavior and buying habits to its advantage and gives companies, an edge to sell more with less cost, in a business to business environment.

The Understanding

Database selling can uncover selling opportunities with existing customers, improve the effectiveness of sales lead follow-up, actually discover new customers and reactivate dormant customers.

The outbound call centres plan, prepare flow chart and understand the database selling process. Planning ensures less problems and more success. The Customer Service Representatives take the time to think about the process deeply, have multiple meetings and flowchart the entire process right from input of information, to analysis, testing, outbound solicitation, order fulfillment and billing. The buy-in from the internal customer, manufacturer partner and the external customer are all achieved in a quick and easier way.

The information required for an effective Database Selling:

	Number of employees in the organizaiton
	Advertising sales leads of the last month or year.
	Datafile of organization's customer invoice transactions for the last month.
	Detailed monthly list of newly formed companies.
	Purchase Volume
	Business Activity / Contract awards / Low Bid Reports etc.
	Date of open account establishment
	Yearly Purchase Order Commitment
	Detailed list of companies in the market that are in your target industries.
	Date of company's establishment

Advanced Call Centres is a division of Techies Group