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Our Technology |
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Advanced Call Centres has implemented the best of breed technology to provide its clients and customers, seamlessly integrated communication solutions. Our telephony architecture supports Computer Telephony Integration (CTI), Automatic Call Distributors (ACD) and Interactive Voice Response (IVR) functionalities which are built in integrated high-end platforms. The complete system is supported by our in house IT & technical team who have the ability to effectively connect to client systems and back-ends. |
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We use the best software in every application and our software development team has developed most of it in-house. Our IT support team is available 24x7 to ensure smooth operations. |
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Our ability to integrate internal reporting structures and processes with the clients has enabled us to seamlessly translate hourly internal reports to dynamic online reporting whereby, clients can view live call reports on the web thereby having the option to constantly monitor, assess and modify operational procedures in real time. |
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