Inbound

Advanced Call Centres provides a variety of inbound services for our clients' customers from receiving calls, emails, post and faxes to website enquires. Inbound services also include taking orders online as well as holding live interactive chat sessions communicating all services and / or campaign information to existing client customers:

Response handling for direct mail and advertising campaigns

Help desk facilities able to deliver fully integrated interactive level 1 and 2 support

Credit card orders for the full range of goods offered by our client in its promotional and sales literature