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Clients |
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Leading Australian Leisure Resort Company |
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Holiday survey campaign |
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Targeted at the Australian B2C market |
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The survey consists of 19 questions concerning the holiday / personal lifestyle of prospects |
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The target for this campaign is 4 SPH per agent |
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Advanced Call Centres consistently achieves and surpasses this target |
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This is an ongoing campaign |
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Testimonial |
"I write to commend Advanced Call Centres for the excellent results they have displayed. Your telemarketing sales services, outbound, India to Australia, have been "1st rate" and of great benefit to our company. I also recommend Advanced Call Centres for your level of professionalism and your ability to listen to your client needs. Our relationship is nearing 12 months and I trust our relationship will continue to strengthen. We are happy to recommend your services to other companies." |
National Marketing Manager |
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UK Based Telecommunication Company |
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A telecommunication company offering least cost routing to B2B segment |
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Our work consisted of three separate stages |
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Profiling |
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Lead generation |
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Appointment setting |
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Potential leads received quotations |
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Appointments were set for their external sales force |
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They are currently revising their tariff and are looking to extend their business relationship with Advanced Call Centres |
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Testimonial |
"We have been working over the past three months on developing new markets amongst the SME segment, for our range of telecommunications services. We are very impressed with the services delivered on three counts: |
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1. The ability of the management and agents to quickly understand our product and our target market and to quickly develop a sales approach which was highly effective. |
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2. The language skills, script delivery and salesmanship of the agents in the frontline of calling, both in reaching decision makers and in overcoming sales objections. |
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3. The call volumes, activity levels and conversion rates achieved by the agents on a day to day basis. Over the course of the contract duration they have delivered hundreds of solid sales leads for our telesales teams and have also generated a large number of corporate prospects from which we have already closed some high value customer accounts. The services provided have been very valuable to our general sales effort and I would have no difficulty in recommending them to other UK companies, as a professionally managed outsourced partner for call centre activities." |
Operations Director |
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FTSE Listed Software Company |
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A FTSE listed software development house |
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Outbound appointment setting campaign |
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This campaign included an initial profiling of data and then moved on to outbound calling |
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The targets set for the campaign was 1 appointment for every 10 hours of calling |
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Advanced Call Centres achieved 1 appointment every 4 hours of calling |
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Non-Profit Software Development Company |
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A non profit organisation that provides charities across the world with web portal solutions and IT related services |
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Outbound appointment / lead generation campaign |
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Charities and N G O's across the UK are offered the services provided by the client |
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Appointments are set for the client's technology products co-ordinator |
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This is an ongoing campaign at different times of the year |
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Testimonial |
"Advanced Call Centres have proved to be a reliable and hardworking addition to our new business team. The quality of the responses we have received have exceeded our expectations. I would not hesitate to recommend Advanced Call Centres for targeted new business campaigns." |
Technology Products Coordinator |
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Web Based Automobile Trading Company |
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A reverse auction market for new car buyers in the UK |
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Inbound Customer Service |
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Queries on process to be followed on the website and comparison of rates |
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The agent contacts the car dealers in UK to promote client's services |
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The agent calls customers who have registered on the website and follows up with a sales proposition |
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The agent also administers the client's website |
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Testimonial |
"I just wanted to give you some feedback on the service I am receiving from Advanced Call Centres and namely Supriya. After the few teething problems and some uncertainties about Advanced Call Centres service, I am extremely pleased with the overall service I am getting from Advanced Call Centres. Supriya is extremely professional, diligent and reliable. In fact I think she is fantastic and I am extremely pleased she has been assigned to us.
Many Thanks for all your help." |
Managing Director |
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UK Based B2B Insurance Company |
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An Insurance company based in UK targeting SME's |
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Data capture campaign currently operating with 6 seats |
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Average target of 50 Leads per agent per day with 100% accuracy |
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Testimonial |
Outsourcing to India is getting a poor reputation because organizations are not thinking through clearly what it is they are trying to achieve. We had a need to build a UK database quickly with accurate information across a number of verticals. We sourced the raw data and started to talk to 4 outsourced companies in India and UK The UK companies failed to listen accurately to the importance of our approach resulting in an unclear proposal with little guidelines as to end cost due to unknowns from agent efficiencies Advanced Call Centres in India provided a differentiator in that they have a Kiwi running the operation on site as well as having worked within the UK OCC industry for some years previously The cost differentiator, coupled with a no-nonsense proposal assured us that we were on the right track Bespoke reporting has worked to our advantage in order to cut down on extra work in UK data importing Yes the agents sound Indian! - No surprise but they are pleasant, clear and attentive to our and our potential customers needs - sorted |
Head CRM / Sales |
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US Based Pharmaceutical Company |
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An American pharmaceutical company who provide prescription drugs at a discounted rate to the B2C segment in the US market |
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Inbound calls are in response to a television advertisement |
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Inbound customer service |
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The calls received are from consumers who place orders/require more information on status of orders placed for various medications |
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Agents guide them through the sales process & inform them of their order status |
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Outbound lead generation |
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Agents make cold calls to generate awareness about discounted prescription drugs |
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Testimonial |
For the last 8 months, Advanced Call Centres have been providing us with inbound and outbound telemarketing services to the US; we have found their service to be very professional at all levels. The agents are well trained and motivated and what really counts is that they have been able to deliver consistent results in terms of sales and customer support. I would have no hesitation in recommending their services |
Managing Director |
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Printer / Peripherals Company |
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A UK based printer / peripherals company |
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Data capture campaign - 40 completes per agent per day |
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The target audience are small and medium businesses |
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Testimonial |
"I will be delighted to recommend your business and I have already done so to a company in the UK". "I have found your service to be very proactive and focused on my results. The quality and quantity of calls would appear to be as good as the UK but obviously at a lower cost". |
Managing Director |
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Leading Scottish Utility Company |
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A UK based utility company focussing on electricity and gas |
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This is an outbound B2B appointment setting campaign targeting SME's |
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Average of 2-3 appointments per agent per day |
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B2B Publishing House |
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A high quality communications company producing consumer magazines, business magazines, periodicals and directories for a variety of sectors |
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B2B lapsed subscriptions telesales of magazines. |
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Testimonial |
We have found Advanced Call Centres to provide a very professional and high quality service. They approach the work intelligently and have provided a consistent level of success for both sales and registration projects for us. |
Managing Director |
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High End Marketing & Sales Development Solutions Company |
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A high end marketing, training and total sales development solutions company |
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This is an outbound B2B appointment setting campaign |
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The target is to set 1 quality appointment per day or an average 1 appointment for every 8 hours of calling |
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B2B Web Based Directory Service Company |
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A company launched last year to compete against the Yellow Pages |
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This is an outbound B2B telemarketing campaign aimed at selling advertisement space to companies |
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The target is to achieve 2 sales per day |
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Testimonial |
The campaign is going very well, like we'd intended, and we're very pleased with the results. We've learnt a great deal about the sales cycle and the process. We're also looking to integrate our direct marketing campaigns now, as it's clear that Steven's efforts have been excellent. As an aside, I think Advanced Call Centres' approach; learning, technology and service have been excellent and would commend Gavin and Steven. |
Managing Director |
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Specialist B2B Appointment Setting Consultant |
I am a telemarketing consultant, running outbound campaigns for various business clients in the UK. I used to run my own call centre in the UK, but managing call centre staff was proving to be a nightmare. |
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Advanced Call Centres have been running b2b lead generation campaigns for many of my clients and their results have been FAR better than my own team ever managed to achieve. |
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I like Advanced Call Centres for the following reasons:- |
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Very high call rates per day - excellent work ethic |
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Intelligent agents - they are capable of having conversations with senior decision makers |
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Detailed statistics on those calls are supplied daily |
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Flexible approach - to help me and my clients |
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Quality control - all calls are recorded and can be used for further training and improvement |
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Results oriented - but not at the expense of quality |
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Managing Director |
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