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For catalog orders, the inbound call centres utilize |
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Decision tree branching |
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On-screen prompting |
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Pop-up help |
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The Apporach |
Order entry specialists are available 24 hours a day, seven days a week. Using state-of-the-art catalog order taking system, the professionals take orders, answer questions about products, and provide many other services. Whether one wants to sell one item or thousands, have one catalog or several, the ibound call centres can develop a script that works for the customer needs. |
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Through the above, the professionals take orders, process credit cards, answer questions about products, provide customer service, handle customer inquiries and much more. Through the robust database, the order status information is linked with the customer order. It enables the organization to respond to the simple queries regarding the customers order status and if any items are back-ordered. This can be done in real time or on a daily update basis. |
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Inbound order processing comprises of: |
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Relevant data on the order of all size that ranges from single item to entire catalog. |
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Making use of order-entry software to help tailor script and order screening as per the client specifications. |
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Subsequent selling, cross selling or market research that takes place within order-processing. |
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Confirmation of any changes related to payment, cancellation or items shipped, change order status etc. |
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Making daily or weekly call statistics of the basic reporting. |
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Inquiry about the status of orders can be done any time. |
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Recording of each and every call for further verification and quality control. |
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Billing done for accurate and complete orders when full payment has been received and the goods dispatched. |
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